This policy applies to 𝖭𝗓𝗈𝗋𝖪𝗏𝗂𝗅™ products purchased through nzorkvil.com. It explains return deadlines, product conditions, the request process, responsibility for costs, and refund arrangements.

Orders ship from a U.S. warehouse, and returns are also sent to a U.S. warehouse. For change-of-mind returns, the customer pays return shipping. Customer support will provide the specific return address after reviewing your request. Do not independently use the sender’s address on the original package.

1. Return Request Window

You may request a return within 14 calendar days after receiving your item.

This is the deadline for submitting your request. Your return package does not need to arrive at our warehouse within those 14 days. Contact us within the request window, provide your order information, and promptly send the item back according to the confirmed instructions.

The conditions below primarily apply to returns for personal reasons, such as changing your mind or choosing an unsuitable product. For defects, shipping damage, incorrect items, or material differences from the description, see Section 5.

The 14-day request window does not shorten any statutory product guarantees or other after-sales rights available under applicable law.

2. Conditions for Change-of-Mind Returns

Detergents, Fabric Softeners, and Fragrance Products

For change-of-mind returns of laundry detergent, lingerie wash, fabric softener, and room or fabric spray, the following conditions apply:

• The product must be unopened and unused.

• Original seals and tamper-evident features must remain intact.

• The bottle, pump, spray nozzle, and packaging must be undamaged.

• The product must have no leakage, contamination, or damage caused by the customer’s storage or use.

Disliking a fragrance after opening it, or changing your mind after using a product, does not qualify under our change-of-mind return conditions. Exceptions apply where the product itself has a problem or applicable law requires otherwise.

Garment Care Appliances

You may open the outer packaging of portable clothes dryers, handheld garment steamers, fabric shavers, and compact lingerie care appliances for inspection. You may also carry out a brief power-on check and a reasonable, brief trial involving actual use to assess basic functions and suitability, provided you follow the instructions and do so safely.

For a change-of-mind return, the appliance must:

• Have undergone only reasonable and necessary inspection or brief trial use, rather than routine, continuous, or extended use.

• Have no significant wear, stains, odors, or customer-caused damage beyond what results from reasonable brief trial use.

• Be cleaned according to its instructions to remove fabric residue or other material from the trial and be in a condition suitable for safe shipping.

• Not have been disassembled, modified, or repaired without authorization.

• Include all accessories, instructions, and original packaging.

Reasonable, brief trial use does not automatically disqualify an appliance from return. If you notice a problem during inspection or trial use, stop and contact us.

Laundry and Closet Accessories

You may open the outer packaging of dryer balls, hangers, clothes brushes, and sweater wash bags to inspect their appearance and included parts.

For a change-of-mind return, these products must not have been used or washed. They must be free of clothing fibers, stains, or other residue, with the product and packaging complete and suitable for resale.

3. How to Request a Return

Email service@nzorkvil.com with:

• Your order number.

• The name and email address used at checkout.

• The products and quantities you wish to return.

• The reason for the return or a description of the issue.

• Photos or videos of the product, packaging, or issue, where relevant.

We will review the order and applicable conditions, then explain the proposed solution, return address, and shipping instructions.

Photos and videos should be limited to what is necessary to verify the issue. You do not need to provide photos of anyone wearing garments, body photos, or unrelated personal information.

Our review process helps coordinate returns. It will not be used to obstruct a statutory right of withdrawal or other consumer rights.

4. Return Location and Shipping Instructions

Our return receiving warehouse is in the United States. The shipping warehouse and return receiving warehouse may have different addresses. Our business address is not the return address.

Before shipping, obtain the appropriate U.S. warehouse address and recipient details from customer support. Do not independently send items to our business address or the sender’s address on the original package.

When returning an item:

• Use suitable packaging to prevent impact damage or leakage.

• Include your order number or the identification details supplied by customer support.

• Choose a trackable shipping service and keep proof of postage.

• Send us the tracking number after dispatch.

• Confirm that the carrier accepts the relevant liquids, fragrance products, or electrical items, and accurately declare the contents.

For leaking, damaged, or potentially unsafe-to-ship products, contact us first to confirm a safe solution. Do not mail them without guidance.

If you accidentally use an incorrect address, promptly provide the shipping records. We will help investigate and will not automatically deny all your rights solely because of a shipping-process error.

5. Defects, Incorrect Items, and Shipping Damage

Contact us promptly if an item arrives damaged, leaking, defective, incomplete, incorrect, or materially different from its description.

These issues will not automatically be treated as change-of-mind returns. We will not automatically refuse assistance simply because an item was opened, inspected, or reasonably tried briefly to discover the problem.

Depending on the circumstances, we will provide an appropriate replacement, exchange, refund, or other solution. We will cover reasonable return and handling costs required because of a product defect, incorrect shipment, or shipping damage. Customers will not be required to bear costs arising from our responsibility.

Whether an item needs to be returned will depend on the issue, safe shipping conditions, and applicable law. Do not discard products or packaging that can be safely retained before the issue has been reviewed.

If an appliance produces smoke or a burning smell, or has a damaged power cord, stop using it and disconnect it from power if it is safe to do so.

6. Return Shipping Costs and Refund Amounts

Change-of-Mind Returns

• The customer pays return shipping to the designated U.S. warehouse.

• Original outbound shipping charges already paid are nonrefundable.

• For orders that received free shipping, we do not deduct the original outbound shipping cost.

• We do not charge a restocking fee.

Eligible returned products are refunded at the actual merchandise amount paid. For discounted purchases, the refund is based on the corresponding price paid after discounts.

Product Issues or Our Responsibility

Refunds and responsibility for costs involving defects, incorrect shipments, shipping damage, or material differences from the description will be determined according to the resolution and applicable law. The shipping restrictions for change-of-mind returns do not automatically apply.

Taxes and Import Charges

Related taxes collected by us will be handled according to applicable rules. Import charges collected separately by customs authorities, carriers, or other organizations may need to be reclaimed from the party that collected them. Where applicable law makes us responsible, we will handle those charges accordingly.

7. Inspection and Refund Timing

After a return arrives, we will check the product identity, quantity, accessories, and condition to determine whether it meets the applicable return requirements.

We will issue the refund to the original payment method within 3 business days after receiving and completing inspection of the return. We will not unreasonably prolong inspection to delay a refund.

If inspection identifies an issue, we will explain the findings and reasons and discuss them with you. We will not arbitrarily reduce a refund without explanation.

After we issue a refund, the time it takes to appear in your account depends on your bank or payment provider. If you have received a refund notification but the funds have not appeared, contact us for the refund record and check with the relevant payment provider.

Where applicable law requires an earlier refund or allows processing based on proof of return shipment, we will follow those requirements.

8. Cancellation Before Dispatch

We accept cancellations before an item is dispatched and do not charge a cancellation fee.

To cancel, email customer support as soon as possible with your order number and cancellation request. We will check the order status and refund the corresponding amount paid once cancellation is confirmed.

Creating a tracking number or shipping label alone does not mean the item has been handed to the carrier.

If the item has already been dispatched, we will address the request according to the package status and applicable return rules. Any statutory cancellation or withdrawal rights remain unaffected.

9. Items That Do Not Meet Change-of-Mind Return Conditions

Unless applicable law provides otherwise, the following generally do not qualify under our change-of-mind return policy:

• Requests first submitted more than 14 calendar days after receipt.

• Detergents, fabric softeners, or fragrance products that have been opened or used, or whose original seals have been broken.

• Appliances subjected to routine, continuous, or extended use beyond a reasonable brief trial.

• Appliances with significant wear, damage, or uncleaned residue beyond what results from reasonable inspection or brief trial use.

• Laundry and closet accessories that have been used, washed, or have visible residue.

• Products damaged through improper storage, unauthorized modification, or other customer-caused circumstances.

• Missing accessories, instructions, or packaging that affect completeness and suitability for resale.

These conditions will not be used to exclude assistance for defects, incorrect shipments, shipping damage, or other issues that must be addressed by law. If eligibility is disputed, we will explain the basis for our decision with reference to the available evidence.

10. Statutory Consumer Rights

This return policy does not limit any right of withdrawal, statutory product guarantee, refund entitlement, or other remedy available under applicable law.

Where applicable law requires:

• Reasonable inspection does not necessarily remove the right to return a product.

• Any exclusion for opened products must be assessed according to the product’s nature and the relevant law; opened products cannot all be treated as hygiene exceptions.

• Standard delivery charges will be refunded when legally required.

• Statutory return-shipping and refund deadlines apply.

• Exercising statutory rights does not depend on obtaining our prior approval.

If our change-of-mind return conditions conflict with mandatory rules applicable to you, those mandatory rules prevail.