This Privacy Policy explains how we collect, use, disclose, and retain personal information when you visit nzorkvil.com, shop for 𝖭𝗓𝗈𝗋𝖪𝗏𝗂𝗅™ products, place an order, or contact us. It also explains how you can exercise your privacy rights.

𝖭𝗓𝗈𝗋𝖪𝗏𝗂𝗅™ is owned and operated by Shanghai Chengtongya Network Technology Co., Ltd. References to “we,” “us,” and “our” in this policy mean that company.

1. Scope of This Policy

This policy applies to shopping, order fulfillment, customer inquiries, and after-sales services provided through this website, including activities relating to laundry and fragrance products, garment care appliances, and laundry and closet accessories.

If you use third-party payment services, shipment tracking, or other external services through our website, those providers may also process information under their own privacy policies.

This policy does not limit any personal information rights you have under applicable law.

2. Information We May Collect

Information You Provide

Depending on the services you use, we may collect:

• Contact information: Your name, email address, and phone number.

• Shipping and billing information: Recipient details, shipping address, billing address, and information needed to fulfill your order.

• Order information: Products purchased, selected options, quantities, amounts, discounts, and order numbers.

• Customer service information: Your inquiries, correspondence, and photos or videos provided to help verify a product issue.

• Account and preference information: If you use account or subscription features offered on the website, relevant account details, subscription choices, and privacy preferences.

For clothing care inquiries, you may also choose to provide fabric composition, garment care labels, appliance models, or details about how a product was used. We use this information to understand and address your specific question.

Payment-Related Information

Payment details are processed through the payment services integrated into checkout. Depending on your payment method, we may receive payment status, transaction amounts, transaction reference numbers, and limited payment method information to verify orders, process refunds, and investigate unusual transactions.

Do not send full payment card numbers, security codes, account passwords, or payment verification codes through customer service emails or ordinary messages.

Website Usage and Device Information

When you visit the website, our platform and related technology providers may collect information such as your IP address, browser type, device details, visit times, pages viewed, referring pages, shopping cart activity, and other information about your use of the website.

This information may be collected through cookies, server logs, and similar technologies. The information collected depends on the features used, your privacy choices, and applicable legal requirements.

Information from Service Providers

To complete transactions or resolve issues, we may receive payment confirmations, delivery updates, return records, or security risk alerts from payment providers, shipping providers, and our website platform.

3. How We Use Information

We use relevant information as needed to:

• Create, confirm, and process orders.

• Verify payments and arrange shipping, delivery, returns, and refunds.

• Send order confirmations, shipping updates, and necessary service notifications.

• Answer questions about product compatibility, appliance operation, and clothing care.

• Investigate damage, defects, missing items, incorrect shipments, and other after-sales issues.

• Maintain shopping carts, accounts, and website functions.

• Troubleshoot website problems, understand website usage, and improve the shopping experience.

• Identify and address fraud, unauthorized transactions, and other security risks.

• Meet applicable accounting, tax, recordkeeping, and other legal obligations.

If we offer subscriptions or promotional communications, we will obtain consent where required by applicable law and provide a way to opt out. Necessary order and customer service communications are not promotional messages and will not stop when you unsubscribe from marketing.

Where applicable law requires a legal basis for processing, we rely on the basis appropriate to the purpose, including performing a contract, meeting legal obligations, your consent, or legitimate interests that do not override your relevant rights.

4. Clothing Care Inquiries and After-Sales Images

When investigating a product issue, we may need to view the product, packaging, garment care label, appliance display, or the issue itself.

Please photograph only the relevant product or label where possible. Avoid including faces, bodies, identification documents, private information visible in your home, or information about unrelated individuals. Inquiries about intimate-apparel care products do not require photos of anyone wearing the garments or health information unrelated to the issue.

We use submitted photos, videos, and correspondence as needed to address inquiries, verify after-sales issues, and maintain necessary records. Submitting after-sales materials does not mean you agree to their use in public displays or advertising. We will obtain appropriate authorization separately if we wish to use them for another purpose.

5. Cookies and Similar Technologies

Cookies are small data files stored in your browser or on your device. They can help maintain your shopping cart, remember certain settings, and support secure checkout.

Relevant technologies used on the website may include:

• Essential technologies: Support shopping carts, checkout, login, and security.

• Preference technologies: Remember language, region, or other selections.

• Analytics technologies: Where enabled, help us understand website visits and usage.

• Advertising and marketing technologies: Where enabled, help measure promotional performance or deliver relevant advertising.

For nonessential technologies that require consent by law, we will handle your choices in accordance with applicable requirements.

You can manage or delete cookies through your browser settings. If the website provides cookie preferences or data-sharing opt-out controls, you can also adjust your choices there. Restricting essential cookies may affect shopping cart, login, or checkout functions.

6. When We Disclose Information

We may disclose information to the extent necessary for the following purposes:

Website Platform and Technical Services

We provide information to Shopify and service providers supporting hosting, order management, technical maintenance, or other functions needed to operate the website and related services.

Payments and Transaction Processing

We provide necessary information to payment providers, card issuers, or other transaction processors to complete payments, refunds, payment verification, or dispute handling.

Shipping and Fulfillment

We provide recipient details, contact information, addresses, and necessary order information to providers responsible for fulfillment, shipping, or returns.

Analytics and Marketing Services

Where relevant features are enabled, and subject to applicable law and your privacy choices, we may disclose information to partners providing website analytics or marketing services.

Certain advertising-related disclosures may be considered a “sale,” “sharing,” or use for targeted advertising under some jurisdictions’ laws, even when they do not involve directly selling customer lists. Where applicable, you can request to opt out using the methods described in this policy.

Legal Requirements and Business Changes

We may disclose information as necessary to meet legal obligations, respond to valid legal processes, resolve disputes, investigate fraud, or protect the legal rights of relevant individuals.

If a merger, acquisition, restructuring, or business transfer occurs, relevant information may be transferred as part of the transaction, subject to applicable confidentiality and data protection requirements.

7. How Shopify Processes Information

Our website uses Shopify’s e-commerce platform services. Shopify processes information about your visits, shopping activity, and transactions to support the store’s operation. It may also process information for services for which it is independently responsible.

If Shopify Network Intelligence or related enhanced services are enabled for the store, Shopify may also use relevant shopping and interaction information for personalization, analytics, advertising, or other purposes, depending on the actual settings, applicable law, and your privacy choices.

You can read the Shopify Consumer Privacy Policy to learn more about Shopify’s information practices. For processing for which Shopify is independently responsible, you can also visit the Shopify Privacy Portal to learn about and exercise your rights.

8. International Processing and Retention

Our operating company is based in China. Because our website platform, payment providers, shipping providers, and other service providers may operate in different countries or regions, your information may be accessed, stored, or processed outside your place of residence.

We will handle international transfers in accordance with applicable law and use appropriate data protection measures where required.

Retention periods depend on the purpose of processing, including order fulfillment, after-sales service, account maintenance, dispute resolution, and legal recordkeeping requirements. We do not apply the same retention period to every type of information.

When information is no longer needed for these purposes and there is no lawful requirement to retain it, we will arrange for its deletion or anonymization. Deletion requests may be subject to applicable legal retention obligations or unresolved transaction matters.

9. Information Security

We will use reasonable technical and organizational measures appropriate to our business and the nature of the information to reduce the risk of unauthorized access, use, disclosure, alteration, or loss.

No method of internet transmission or electronic storage can guarantee absolute security. Please protect your accounts and devices, and do not disclose passwords or verification codes to others.

Contact us promptly if you notice suspicious activity involving your website account, order, or personal information.

10. Your Rights and Choices

Depending on the laws applicable where you live, you may have some or all of the following rights:

• Know about or access relevant personal information we hold about you.

• Correct inaccurate or incomplete information.

• Request deletion of personal information.

• Obtain a portable copy of information where applicable.

• Restrict or object to certain processing.

• Withdraw consent where processing is based on consent.

• Opt out of the sale, sharing, or use of information for targeted advertising as defined by applicable law.

• Appeal a decision concerning a privacy request or complain to a relevant supervisory authority.

You can send privacy questions or rights requests to service@nzorkvil.com, explaining the action you would like us to take. To protect your information, we may request identity or order verification proportionate to your request.

We will handle requests within the timeframes required by applicable law. Some requests may be subject to legal exceptions. If we cannot fully fulfill a request, we will explain the reason and available next steps as required.

Where required by applicable law, we will process recognized opt-out preference signals, such as Global Privacy Control (GPC). Exercising your privacy rights will not result in unlawful discriminatory treatment.

If you subscribe to marketing emails, you can use the unsubscribe option provided in those emails or contact us to change your subscription preferences.

11. Children’s Personal Information

This website is not directed at children, and we do not seek to collect children’s personal information.

If you are a parent or guardian and believe a child has provided personal information to us inappropriately, please contact us. We will investigate and take the necessary action under applicable law.

12. External Links

The website may link to payment services, shipment tracking, social platforms, or other third-party websites. Review the relevant provider’s privacy policy and settings when visiting or using those services.

This policy describes our own information practices and does not replace the privacy notices of third-party providers.

13. Policy Updates

We may update this policy to reflect changes in website features, service arrangements, information practices, or legal requirements.

Updated versions will be posted on this page. For significant changes that require specific notice or renewed consent by law, we will follow the applicable requirements. We will not treat your continued browsing alone as authorization for every new processing activity.